Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us ( info@glimz-il.com ) of your decision to withdraw from this contract by means of a clear statement (e.g., by email or post).
You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the period.
Consequences of revocation
If you cancel this contract, you will receive a refund exclusively in the form of a voucher for our online shop.
The amount will not be refunded to the original payment method .
By completing your order, you agree to our General Terms and Conditions and the cancellation policy.
Should you nevertheless initiate an unjustified claim with a payment service provider (e.g., Klarna or PayPal) , we expressly reserve the right to pass on any resulting processing or chargeback fees to you.
The voucher will be issued to you no later than fourteen days from the date on which we receive notification of your cancellation and we either receive the goods back or you have provided proof that you have returned the goods.
The voucher is valid for three years from the date of issue and can be used for all products in the online shop. Cash payment of the voucher value is excluded.
We understand that it can be disappointing when a product doesn't meet your expectations. However, we would like to point out that certain items are excluded from the return policy for health and hygiene reasons.
This particularly applies to all hair styling products intended for use on the hair and scalp and that come into direct contact with the body. Many of these products—such as straightening devices, hair dryer attachments, curling attachments, or brush attachments—have delicate components and openings in which hair, skin particles, or styling residues can accumulate even after a single use. Complete and hygienically cleansed products and reprocessing for resale is not possible in these cases.
For this reason, returns of opened or used hair styling products are excluded. This exclusion is based on the legal requirements for hygiene products according to Section 312g Paragraph 2 No. 3 of the German Civil Code (BGB) and is also regulated in our cancellation policy .
You must return or hand over the goods to us or to:
📦 Glimz , 6a Horn Lane, W3 6QT, London, United Kingdom immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation.
The deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You will only be liable for any loss of value of the goods if this is due to handling that is not necessary to check their quality, properties, and functioning.
As of April 1, 2025